Privacy Policy

PRIVACY POLICY: SUNSET HORSE CREMATIONS AND SERVICES PTY LTD  In this Policy, SHCS means Sunset Horse Cremations and Services Pty Ltd (ACN 652 488 045).  SHCS respects your privacy and is committed to protecting the privacy and confidentiality of personal information provided to us by you.  Please note that our Privacy Policy accords with the Commonwealth Privacy Act 1988 (Privacy Act) (as amended) as read with the Australian Privacy Principles which govern the collection, use, handling and disclosure of personal and sensitive information. This policy explains how SHCS protects your privacy and summarises how we collect, use and disclose personal information that you might provide us. When you use our website, or make an application to use our services or purchase goods from SHCS, you consent to us using and disclosing your personal information consistent with this policy. This policy is applicable to personal information that we hold about you in Australia.  In this policy we also explain how you can contact us if you have a query about any personal information that SHCS may be holding about you.  1. ABOUT SHCS  We provide the equine and agricultural industries with services relating to the humane destruction, collection, transport and disposal of animals. We also provide a cremation service for horses only.  2. COLLECTION OF PERSONAL INFORMATION  When you use our services, we need to collect certain information from you. That information may include your: • name; • address (including previous addresses); • date of birth; • information about you or your company • information about people representing your company; • contact telephone number(s); • e-mail address(es); • credit card details; • driver’s licence number or other appropriate identification; • details concerning any credit applications and the amount(s) requested; • account usernames; • IP addresses; • usage information; and • other personal information related to the above.  3. WHAT ABOUT SENSITIVE INFORMATION?  We will only collect your sensitive information with your consent and where it is necessary to provide you with our products and services. We will only use and disclose your sensitive information for the primary purpose for which it was collected or a purpose that is directly related to this primary purpose and reasonably expected. Otherwise, we will not collect, use or disclose sensitive information about you unless required to do so by law. Sensitive information, as defined by law, is any information about a person's racial or ethnic origin, political opinion, membership of a political association, religious beliefs or affiliations, philosophical beliefs, membership of a professional or trade association, membership of a trade union, sexual orientation or practices, criminal record, health information, biometric information that is to be used for the purpose of automated biometric verification or biometric identification or biometric templates.  4. INFORMATION ABOUT YOUR ASSOCIATED ENTITIES & RELATED BODIES CORPORATE  If you provide us with information about your associated entities and related bodies corporate, you should make them aware of this Privacy Policy and any privacy collection notices.  5. PURPOSE OF COLLECTION  Personal information is collected to enhance our business relationship with you and to facilitate the sale of our products and the provision of our services. In the sale or licensing of our products and the provision of our services, we may provide information to agents to take actions or make enquiries. We may also access your information to send you information about our activities or developments or new products that we believe will be of interest to you. In relation to individuals acting as service providers, contractors or agents, we may use your information to access or use services provided by you or an organization that you work for.  6. USE AND DISCLOSURE OF INFORMATION  We strive to build a rewarding and lasting relationship with every client. In order to provide the level of service we believe you expect from us, we may use and disclose your personal information for the following purposes: General purposes: We may use your personal information to: • provide the services or products that you request; • do all things necessary to administer those services or products; • research, develop, manage, protect and improve our services and products; • conduct customer satisfaction surveys and inform you of any improvements that we have made to our services; • maintain and develop our services; • obtain credit reports about you from credit reporting agencies or trade referees to assess your credit worthiness and to prevent fraud; • provide any credit related information about you to credit reporting agencies, including in relation to any overdue accounts (past or present), dishonoured cheques or other serious credit infringements or fraudulent action by you;  • the management, protection and development of our business; • provide you with information about other products and services that may be of interest to you, including information about our business partners' products and services; • assist in arrangements with suppliers in relation to the provision of a product or service; • collect and process payments, through us or a third party; • perform all other administrative and operational tasks (including risk management, systems development and testing, staff training and market or customer satisfaction research); • to facilitate your participation in any loyalty programs that may be set up; and • investigate, detect and protect us and other third parties against negligence, breach of contract, fraud, theft and other illegal activities.  We may disclose your personal information to other related and non-related organisations including:  • your company or organisation if you use our services under a corporate account; • our contracted service providers (including any market research company and our mail house); • remarketing services, such as Google Ads or Facebook; • credit card providers; • credit reporting and fraud checking agencies; • debt collection agencies, in the event of your default in payment of monies owed to us; • government, regulatory and law enforcement agencies where the disclosure is required or authorised by law; • our professional advisors, including our accountants, auditors and lawyers; • our related entities; • suppliers of products or services which you have selected; • third party sponsors or co-sponsors of promotions on our website. Only information collected during a promotion will be disclosed to these parties; • third parties when we contract out some of our functions and activities, such as call centre operators and mailing houses. In these circumstances, we prohibit third parties from using your personal information, except for the specific purpose for which we supply it.  7. CROSS-BORDER DATA FLOWS  We currently do not share your personal information with any overseas countries.  8. USE OR DISCLOSURE FOR DIRECT MARKETING PURPOSES  We may use and disclose your personal information to offer you products and services provided by SHCS and related entities. You can choose not to allow us to use or disclose your personal information for direct marketing purposes by contacting us (see clause 13 below).  9. PROTECTION OF INFORMATION  We take reasonable steps to protect all the personal information we hold from misuse and loss and from unauthorised access, modification or disclosure. This protection applies in relation to information stored in both electronic and hard copy form.  If you click-through to third party websites from this site, we recommend that you refer to the privacy statement of the third party websites that you visit. This Privacy Policy applies to this site only and the Provider assumes no responsibility for the content of any third party websites. 10. ACCESS TO PERSONAL INFORMATION  You may access any personal information that we hold about you subject to certain exceptions. We will normally provide access without charge unless you request access to a large volume of information or we have to access our archived records to obtain the information. In these circumstances, we may impose a fee to recover our reasonable costs. Details of how to contact us are set out in clause 13 below.  11. UPDATING PERSONAL INFORMATION OR PREFERENCES  If you believe that any of the information that we hold about you is not current or incomplete, please let us know and we will update your details. We take reasonable steps to ensure that we hold current information about you, but it is very helpful if you can pass on to us any changes to your personal details or preferences. Details of how to contact us are set out in clause 13 below.  12.COOKIES  We use cookies to provide you with a better experience. These cookies allow us to increase your security by storing your session ID and are a way of monitoring single user access. This aggregate, non-personal information is collated and provided to us to assist in analysing the usage of the site. A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences. Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.  13. WHO TO CONTACT FOR FURTHER INFORMATION  If you have any questions about how we handle your personal information or if you believe that we have handled your personal information inappropriately, you can contact us in any of the following ways: By mail: The Privacy Officer, Sunset Horse Cremation and Services Pty Ltd of 660 Old Warburton Road, Wesburn, Victoria  3799 By email: sunsethorsecremations@gmail.com  If you are not satisfied with the way in which we handle your enquiry, you can call the Office of the Australian Information Commissioner (OAIC) on 1300 363 992, or visit their website at www.oaic.gov.au.     14. WHAT YOU CONSENT AND AGREE TO  When you provide us with your personal information you consent and agree to our use and disclosure of your personal information in accordance with this policy. If you do not wish us to use or disclose your personal information for direct marketing purposes, you can indicate your preference by contacting us at any time (see clause 13 above).  15. TRANSMISSION OF BUSINESS  Should SHCS or its assets be acquired, customer information may comprise one of the transferred assets.  16. PRIVACY COMPLAINTS  If you wish to complain about our handling of your personal information, please contact our Privacy Officer using the details set out in clause 13 above. We will investigate all complaints and respond to you as soon as practicable. If we find a complaint justified, we will resolve it. If necessary, we will change our policies and procedures to maintain our high standards of performance, service and customer care.  17. CHANGES TO THIS POLICY  This is our current privacy policy outlining our personal information management practices. We may vary this policy at any time. To obtain an up to date copy of the policy, please contact us (see clause 13 above) or view the most recent policy on our website - insert details of website  Version 1 - Date of Publication – February 2022